Angela Rachel's Resume

Angela Rachel
Normal, IL 61761	http://www.linkedin.com/in/angelarachel

OBJECTIVE

To contribute to the growing success of an organization by bringing a fresh, positive team-player outlook to the company. Thus utilizing my extensive background and education in customer service, business administrative, and management to increase productivity and benefit all stakeholders in the organization.

SUMMARY

10+ years experience providing outstanding administrative support and operations management.

A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture. Expert in juggling multiple projects and achieving on-time completion within budget.

Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

A clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives.

WORK EXPERIENCE
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11/2008 - present Human Resources Manager	Cintas Corp.	Normal, IL
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5/2007 - 9/2008 Office & Human Resource Manager	HammerBodies Custom Fitness	St. Louis, MO
Coordinate work flow among 12 personal trainers, management team and supervise front desk staff. Prioritize and delegate tasks, provide motivation and direction to create a positive work environment and ensure accurate, on-time completion. Mediate conflicts among employees and between staff and management, utilizing diplomacy and humor to resolve issues. Reduced delinquency on accounts receivables by 15% by designing new recordkeeping system, improving client relations, and internal collection processes. Plan and execute business site relocation: communicate site needs, worked with designer on office and interior layout, and oversaw equipment/furniture/telecommunications setup without interruption in operations. Develop and implement the company's first employee handbook and managers' handbooks. Implement process-improvement projects to ensure accurate, timely data delivery, reduced production. Human resources functions to include recruitment, new hire orientation, training, and compliance. Event planning: plan and execute client appreciation, company, and public relation events. -
7/2005 - 2/2007 Assistant to Controller	Compass Group NAD	St. Louis, MO
Managed events software and database program for University of Missouri-St. Louis campus events and catering. Increased sales through effective marketing and providing excellent customer service. Effectively execute business correspondents through email, phone, and written composition. -
9/2001 - 6/2005 Director of Food Service	Guckenheimer	St. Louis
Oversee contract food service operation at Pfizer, Monsanto, Yellowbook campuses with P&L Multi-Unit Accountability and budgets exceeding $1 million. Recognized by senior management for developing creative and promotional techniques and received nomination for Food Service Manager of the Year. Pre-opening management trainer for new locations while managing Monitored operations and processes for quality assurance while maintaining 100% on safety inspections 3 years. Prepared all reports including monthly sales/budget forecast, keeping within a 5% accuracy goal. Coordinated and planned catering events for over 2000 guests. Increased catering revenues by 20% the first year and 30% the second year. Designed and developed new catering menu and client online ordering procedures. -

EDUCATION
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2005 - 2008	University of Phoenix	St. Louis, MO
B.S. in Business Management -
1996 - 1999	Kirkwood Community College	Cedar Rapids, IA
A.A.S. in Restaurant Management & Culinary Arts -

CLUBS AND ORGANIZATIONS

Society Human Resource Management, Junior Achievement of Central Illinois, Bloomington Normal HR Council,

SKILLS

Office Productivity - MS Office to include Word, Excel, Visio, Access, Outlook and PowerPoint

Business Process Management - PeopleSoft, AS400, ADP, CaterWare, Intiut/QB, EZFacility, EMS

Project and Issue Management - MS Project

Web Content Management - Adobe Contribute

Angela Rachel's Resume (Last updated June 30th 2009)